This warranty is for the product’s ability to keep liquid cold and hot in its filled state.
Applicable to To Go Cup and Urban To Go Cup thermo cups
Eva Solo warrants that the product will keep the liquid cold for up to 12 hours and hot for up to 6 hours. The warranty applies when the product has been filled and is standing with its contents. When the product is used and the volume of liquid is reduced, the temperature will naturally change. The warranty is conditional on the product being used correctly for its intended purpose and not being subjected to rough handling. This means that the warranty does not cover gross misuse, modification or incorrect use.
Applicable to 24/12 To Go thermo flask and Urban thermo flask
Eva Solo warrants that the product will keep the liquid cold for up to 24 hours and hot for up to 12 hours.
The warranty applies when the product has been filled and is standing with its contents. When the product is used and the volume of liquid is reduced, the temperature will naturally change. The warranty is conditional on the product being used correctly for its intended purpose and not being subjected to rough handling. This means that the warranty does not cover gross misuse, modification or incorrect use.
The warranty applies only to purchases by private individuals from retailers, and warranty claims may be made by private individuals only. The warranty covers products purchased from 1 October 2021, and only firsts (not seconds). Eva Solo A/S reserves the right to terminate its warranty scheme. This means that the warranty applies only to purchases made within the period in which the thermo warranty is provided.
Eva Solo A/S will require reasonable proof of your date of purchase. You should therefore retain your purchase receipt or sales invoice. In case of any claim, please contact the retailer from which the product was purchased. Eva Solo A/S will then determine if the product is covered by the warranty. Eva Solo A/S reserves the right to require return of the product for further assessment. If Eva Solo A/S confirms the defect, the product will be replaced free of charge.
It is the purchaser’s responsibility to return the product to Eva Solo A/S if required to do so. We recommend returning the item by a parcel-tracking service. Parcels must NOT be returned by services delivering parcels during night-time hours when we are not available to receive them, as this often results in the parcels going astray. NOTE: We do not accept returns to a parcel terminal. All returns must be sent as per agreement with Eva Solo A/S, direct to our address; if not, a delivery charge (about 49 kr. / 7 EUR) will be deducted from the refundable value of the returned item(s).
The return parcel must be sent by a to-door daytime service directly to our address:
Eva Solo A/S
Attn: Customer Service
Måløv Teknikerby 18-20
2760 Måløv, Denmark
Mark the parcel: Return